Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection. Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…
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Tollring launches a new white paper that gives the channel insights into how they can make the transition to valuable cloud-based services. The paper looks at the importance of analytics, the benefits of a hybrid models, suggests ways to access big data and gives pointers on how to monetise services and incentivise sales teams. Carl…
Read MoreBig data for SMEs is all about joining up various sources of data and using it to improve productivity and profitability. With accessibility via the cloud, big data enables smaller business to take advantage of the tools that were previously only available to larger corporates. Big data is basically a repository of information drawn from…
Read MoreTollring has been awarded Most Innovative Cloud Call Analytics Solution by CV Magazine in the 2016 Technology Innovator Awards. These awards were designed to recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. Thank you to the person that nominated Tollring for…
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Today call management applications are deployed either as on-premise, hybrid or cloud solutions. From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device. This will cover all of our channel needs as…
Read MoreA Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…
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